Tomandwill.com gig bags
The UK's most popular gig bags
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Please contact us as follows:

Sales enquiriessales@tomandwill.com
Publication and product informationsales@tomandwill.com
Order trackingsales@tomandwill.com
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Terms & Conditions

The terms and conditions shown below apply in the case of sales of goods made from this website. Our terms and conditions for purchases made from one of our catalogues, over the phone, by mail or any other means will likely differ and should be referred to separately.

You should understand that by ordering any of our products using this site, you agree to be bound by these terms and conditions.

Consumer Contract Regulations 2013
and Distance selling regulations.

Our terms and conditions were amended in June 2014 in order to effect some changes in the Consumer Contract Regulations 2013 which have replaced the Distance Selling Regulations 2000.

tomandwill.com subscribes to the Consumer Protection from Unfair Trading Regulations 2008 which can be viewed at http://www.legislation.gov.uk/uksi/2008/1277/contents/made

Statutory Rights

Nothing in these Terms and Conditions shall affect your statutory rights under the law of England. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

How the contract is formed between you and tomandwill.com

After placing an order, you will immediately receive an email from us acknowledging that we have received your order. This is not an acceptance, simply an acknowledgement of your order. All orders are subject to acceptance by us; we will confirm acceptance to you by sending a second email, at which time the contract between us will be formed and we will confirm delivery and payment details.

Payment

You can pay for your purchases with MasterCard and Visa credit and debit cards, or with PayPal.

Unlike some websites, when you submit your order to tomandwill.com we do not immediately charge your card while you are still online. Your order is first checked over carefully (by a human being, not a computer) and only when we are satisfied that we can fulfil your order promptly and accurately with no unexpected increase in the prices will we charge anything at all to your card.

In the case of orders that are submitted using PayPal, payment will be processed at the time of placing your order.

Your security - SSL3

We take your security seriously - when you give us your personal information and payment details they will be securely (Secure Socket Layer 3 technology) encrypted before they are transmitted over the Internet or stored on our computers. This makes your card details completely undecipherable by anyone except us. And as soon as the order has been processed, your card details are automatically deleted from our computer.

Title to Goods

tomandwill.com retains full title to all goods supplied until paid for in full. In the event of the customer's insolvency tomandwill.com reserves the right to reclaim goods for which full payment has not been made.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly be by electronic means. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

Drawings, photographs and descriptions

We aim to provide as accurate information as possible. All drawings, photographs, video clips, descriptions and advertising are issued or published solely to provide you with an approximate idea of the products they describe. They do not form part of the contract between you and us.

VAT and other taxes

All prices are shown in GBP including UK VAT (at 20%) where applicable. Where VAT is applicable, it is shown in our website catalogues at UK rates even if you have registered as a non-UK customer. We are required by law to collect VAT at UK rates on orders despatched to countries within the European Union.

VAT will not be charged on orders shipped to the Channel Islands, Switzerland and countries outside of the European Union.

UK mainland delivery is free of charge*

Delivery is free of charge for all orders within the UK mainland, Northern Ireland and Isle of Wight.

*Delivery is charged at £3.50 per order for orders under £15.00

Deliveries to Channel Islands and Isle of Man are subject to a small delivery charge which is calculated at checkout.

Shipments within Europe and European Union

Tomandwill.com can ship to all these countries - Austria, Belgium, Bosnia Herzagovena, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, Switzerland.

Orders within Europe and European Union are subject to a small delivery charge depending on country and size of parcel and is calculated at checkout.

If ordering for delivery overseas, you may be required to pay import duties and taxes that are added once the order arrives in your country. Any add-on charges for customs clearance must be accepted by you. Customs policies vary from country to country, so you should contact your local customs office for further information.

Shipping normally takes place within 48 hours (subject to stock) from your order being received and should be delivered within 3-8 days and depending on your country.

If you experience any difficulty in placing an order please contact us and we will be happy to help.

Complaints

If you have any complaint about our service, please contact us immediately. We will treat your complaint fairly and confidentially, and we will endeavour to respond to all complaints within five working days.

Copyright

All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright tomandwill.com or their content and technology providers. All rights reserved.

Permission is granted to copy and print portions of this website for the sole purpose of placing an order with tomandwill.com. Any other use of materials on this website without prior written permission is strictly prohibited.

Governing Law

Your use of the tomandwill.com website and any purchase of any products using the tomandwill.com website will be governed by English Law and will be deemed to have occurred in the United Kingdom.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, tomandwill.com IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, tomandwill.com DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.

Except as specifically stated on this web site, to the fullest extent permitted at law, neither tomandwill.com nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, tomandwill.com does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of tomandwill.com, its affiliates, directors, employees or other representatives.

tomandwill.com is a trading name of Frederick Hyde Limited.

 
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Enigma House, 7 Kings Road Industrial Estate, Haslemere, Surrey GU27 2QH   Tel: 01428 653381   e-mail sales@tomandwill,com
VAT registration number: GB737057230   Company registered in England and Wales, number 3112115
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