Terms and Conditions
The terms and conditions shown below apply in the case of sales of goods made from this website. Our terms and conditions for purchases made from one of our catalogues, over the phone, by mail or any other means will likely differ and should be referred to separately.
Nothing in these Terms and Conditions shall affect your statutory rights under the law of England.
You can pay for your purchases by Visa, Visa Debit, Visa Electron, Mastercard, Eurocard, Maestro, Solo, JCB & PayPal.
If you choose to pay by credit or debit card then the details of your card number will be securely encrypted before they are transmitted over the Internet or stored on our computers. This makes your card details completely undecipherable by anyone except us. And as soon as the order has been processed, your card details are automatically deleted from our computer.
Title to Goods
tomandwill.com retains full title to all goods supplied until paid for in full. In the event of the customer's insolvency tomandwill.com reserves the right to reclaim goods for which full payment has not been made.
VAT and other taxes
All prices are shown in GBP including UK VAT (at 20%) where applicable. Books and sheet music are zero-rated for VAT in the UK; most other items are rated at 20%. Where VAT is applicable, it is shown in our website catalogues at UK rates even if you have registered as a non-UK customer. We are required by law to collect VAT at UK rates on orders despatched to countries within the European Union.
VAT will not be charged on orders shipped to the Channel Islands, Switzerland and countries outside of the European Union.
UK MAINLAND DELIVERY IS FREE OF CHARGE*
Delivery is free of charge for all orders within the UK mainland, Northern Ireland and Isle of Wight.
*Delivery is charged at £3.50 per order for orders under £15.00
Deliveries to Channel Islands and Isle of Man are subject to a small delivery charge which is calculated at checkout.
Shipments within Europe and European Union
Tomandwill.com can ship to all these countries - Austria, Belgium, Bosnia Herzagovena, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, Switzerland.
Orders within Europe and European Union are subject to a small delivery charge depending on country and size of parcel and is calculated at checkout.
If ordering for delivery overseas, you may be required to pay import duties and taxes that are added once the order arrives in your country. Any add-on charges for customs clearance must be accepted by you. Customs policies vary from country to country, so you should contact your local customs office for further information.
Shipping normally takes place within 48 hours (subject to stock) from your order being received and should be delivered within 3-8 days and depending on your country
If you experience any difficulty in placing an order please contact firstname.lastname@example.org and we will be happy to help
If you have any complaint about our service, please e-mail us immediately. We will treat your complaint fairly and confidentially, and we will endeavour to respond to all complaints within five working days.
All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright tomandwill.com or their content and technology providers. All rights reserved.
Permission is granted to copy and print portions of this Web site for the sole purpose of placing an order with tomandwill.com. Any other use of materials on this Web site without prior written permission is strictly prohibited.
Your use of the tomandwill.com website and any purchase of any products using the tomandwill.com website will be governed by English Law and will be deemed to have occurred in the United Kingdom.
TO THE FULLEST EXTENT PERMITTED AT LAW, tomandwill.com IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, tomandwill.com DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this web site, to the fullest extent permitted at law, neither tomandwill.com nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, tomandwill.com does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of tomandwill.com, its affiliates, directors, employees or other representatives.
tomandwill.com is a trading name of Frederick Hyde Limited.
PO BOX 264,
Surrey GU27 9AT,
Tel: 08450 945 659
Fax: 0845 5197 357 E.& O.E.
VAT registration number: GB737057230
Company registered in England and Wales, number 3112115
Or e-mail us.