Help!
Introduction
How do I keep track of what I've ordered?
Is it secure?
Registration
I've forgotten my customer ID and/or password
Cookies
Further Assistance
Welcome to our online shop. From these pages you can
order almost any musical instrument or musical accessory quickly, securely and easily.
We hold huge stocks of electronic keyboards, guitars, woodwind and brass
instruments, reeds, strings and other accessories, as well as some music books.
At any point during your visit to our shop you can click on the Checkout link in the menu that runs in the
bar along the top. This will show a screen which contains the contents of your order so far.
From here you can adjust the quantities ordered, and remove items from the order. This is also
the point from which, when you are ready, you can confirm that you would like to submit your order.
We use the latest technology to ensure that the confidential information
you provide us is securely encrypted and cannot be intercepted or read by any
third party. (If you're interested in the technical details, we use a secure
(SSL) server with a Thawte-authenticated digital certificate for all registration and order
processing, and order details are further encrypted before sending them to our
warehouse facility for despatch and further processing.)
When you place your first order, we'll store your name and address details on our database
and give you a unique customer ID
which identifies you to our computer. Your customer ID will also be stored as a "cookie" on your computer's
hard disk, so that the next time you visit our shop we can identify you automatically and you won't
have to key in your details all over again.
However please note that for security reasons we do not permanently store your credit card details
on our database, so you will need to key these in each time you use the shop.
Of course, you are free to browse our site without registering.
If you've forgotten your password, click here
to go to the Registration page, and enter your e-mail address. This will enable our computer to look up your
details on our database, and you can have an e-mail sent to you automatically which will remind you of your
password. If this doesn't work - e.g. if you've changed or forgotten the e-mail address you used when you
registered, then please send us an e-mail.
A cookie is a small amount of information which can be stored by the browser. Typically it is used by
websites to store information such as your customer ID or order number. There are two types of cookies: per-session
cookies, which exist only during the time your browser is running and are never stored on your hard disk, and
permanent cookies, which are stored on your hard disk between browser sessions.
The tomandwill.com website uses per-session cookies to store your customer id and order number
while you browse the site. If you have per-session cookies disabled, you can still browse the site
but you will be unable to place an order.
If you have permanent cookies enabled, then your tomandwill.com customer id will be stored from
one site visit to the next, saving you from logging on each time. Also, if you add something to your order in one
session, it will still be remembered even if you quit the browser and come back later. However, if you have permanent
cookies disabled, you can still place orders.
(Netscape browsers don't differentiate between cookie types, and if you disable cookies in Netscape (V4)
this includes both permanent and per-session cookies.)
If you have any queries or difficulties using our website or submitting your order, please
don't hesitate to e-mail us and
we'll do our best to help you.
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