Tomandwill.com gig bags
The UK's most popular gig bags
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Please contact us as follows:

Sales enquiriessales@tomandwill.com
Publication and product informationsales@tomandwill.com
Order trackingsales@tomandwill.com
Comments and suggestionsinfo@tomandwill.com
Links and commission requestsinfo@tomandwill.com
 

FAQ

Is this website secure?

Yes. We use the latest technology to ensure that the confidential information you provide us is securely encrypted and cannot be intercepted or read by any third party. (If you're interested in the technical details, we use a secure (SSL) server with a Thawte-authenticated digital certificate for all registration and order processing, and order details are further encrypted before sending them to our warehouse facility for despatch and further processing.)

What payment methods do you accept?

You can pay for your purchases by Visa, Visa Debit, Visa Electron, Mastercard, Eurocard, Maestro, Solo, JCB & PayPal. If you choose to pay by credit or debit card then the details of your card number will be securely encrypted before they are transmitted over the Internet or stored on our computers. This makes your card details completely undecipherable by anyone except us. And as soon as the order has been processed, your card details are automatically deleted from our computer.

What countries do you deliver to?

We ship inside mainland UK and to these European countries: Austria, Belgium, Bosnia Herzagovena, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, Switzerland.

What are your delivery charges?

Delivery is free of charge for all orders within the UK mainland, Northern Ireland and Isle of Wight. Orders to these destinations totalling under £15 will incur a delivery charge of £3.50.

Deliveries to Channel Islands and Isle of Man are subject to a small delivery charge which is calculated at checkout.

Orders within Europe and European Union are subject to a small delivery charge depending on country and size of parcel and is calculated at checkout.

Will I have to pay import duty on my order?

If ordering for delivery outside the mainland UK, you may be required to pay import duties and taxes that are added once the order arrives in your country. Any add-on charges for customs clearance must be accepted by you. Customs policies vary from country to country, so you should contact your local customs office for further information.

How soon will you despatch my order?

Despatch normally takes place within 48 hours from your order being received (subject to stock) and should be delivered within 3-8 days depending on your country.

I've forgotten my password!

Just fill in your email address as the top right of the page and click the "forgotten password" link underneath. If you've forgotten your email address too then e-mail us and we will do our best to help.

Can I buy tomandwill gig bags at my local music shop?

Yes. A lot of music shops carry stocks of our bags. Use our find a stockist service to locate your nearest shop. If they don't have stock then ask them to get in touch with us!

I need to contact you about something else

Then you'll be needing our contact details.

 
FREE DELIVERY
ON UK ORDERS OVER £15
WE ALSO SHIP TO MAINLAND EUROPE
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Enigma House, 7 Kings Road Industrial Estate, Haslemere, Surrey GU27 2QH   Tel: 01428 653381   e-mail sales@tomandwill,com
VAT registration number: GB737057230   Company registered in England and Wales, number 3112115
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